Frequently Asked Questions
Q: What are bleed, trim and safe area?
A: These sound like technical (even painful) terms, but theyre actually quite simple:
This is the portion of your design that will be trimmed off when the card is cut to the final size. Its purpose is to make sure your design or image reaches right to the very edge of the cards, leaving no unsightly white edges.
If youre designing cards before you upload, youll need to make your artwork Full Bleed size to account for this. Youll find a list of Full Bleed recommended sizes here, or we have a range of templates available for every product.
This is the final size of your cards, after the bleed has been cut off.
Safe area
This is an area inside the Trim. Being smaller than your final card, the safe area is kept well away from blades and cutting machines, and so this is where you should place your most important information or sections of your design. Anything outside of this area runs a risk of being cut off!
All sounding too complicated? Weve put together a dedicated FAQ, which explains the bleed, trim and ‘safe area’ more clearly. It also shows common mistakes and how to avoid them.
Q: What's the difference between RGB and CMYK?
A: RGB refers to the primary colors of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. RGB is an additive model. The combination of all colours results in white colour. On the other hand, CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in 4-color process printing, commonly referred to as full color printing or four color printing. CMYK is a subtractive model. Colors from the spectrum are subtracted from natural white light into pigments or dyes.
Q: Can I use my own logo, designs and photos?
A: Definitely. You can upload your logo, designs and photos to our platform and use them to design your business cards freely.
Q: What file types do you accept?
A: We accept PDF file, but JPEG and AI file are also acceptable
Q: Does JoinPrint offer design services?
A: Yes. We offer premium design service where Our professional design team will help create the perfect business cards. We offer three different packages - 1)Information amendments, 2)Basic Design Services and 3) Superior Design Service.
Q: When will the manufacturing of my order commence?
A: As soon as payment is received.
Q: How do I know if the products have been completed or mailed?
A: As soon as the product is complete and sent out, we will email a notice of shipment.
Q: How do I order products?
A: You can choose to: 1) order online using our templates, 2) order online via our upload system, or 3) our contact our customer services at who will help you with any enquiries you may have.
Q: Other than calling, is there any way to know the product's progress?
A: When you order, you can also register as our member. You will be able to view the product's development when you login to the website and enter your registered account name and password.
Q: If the order is lost in the mailing process will JoinPrint arrange for a replacement?
A: If it was mailed out more than two weeks before contacting us, JoinPrint will not replace your order.
Q: Can I cancel credit card payment before the order goes out?
A: No, because the bank will have deducted the amount before hand.
Q: Can I cancel an order after purchase?
A: Orders cannot be cancelled once they are confirmed.
Q: If I want a product finished with some special paper or non-traditional measurements, can this be arranged?
A: Yes, please contact our customer service for more details.
1) Email :
* Note:
The order number must be written in the reference box when paying by cheque or bank transfer.